1. Overview

All our products are digital downloads delivered instantly after purchase. Because of their nature, they cannot be physically returned. Please read this policy carefully before completing your order.

2. No Physical Returns

Once a digital file has been accessed or downloaded, it is considered delivered. Therefore, we do not accept returns or exchanges for digital items.

3. Refund Eligibility

Refunds may be granted only under the following condition:

• You purchased the same product multiple times by mistake.
  

4. How to Request a Refund

To request a refund, please email our support team at shape.dup419@gmail.com with:

• Your order number
• The product name
• A brief explanation of the issue

We’ll review your request within 3–5 business days and notify you of the outcome.

5. Exceptions

Refunds are not available for:

• Change of mind or dissatisfaction after download
• Inability to use the product due to lack of required software or skills
• Promotional or discounted items

6. Contact

For any questions about this policy, reach out to us at shape.dup419@gmail.com